ISO9004

"a comprehensive basket of quality objectives from which everyone picks what his activities require. No one needs all of the list in ISO 9004, because requirements or production processes are not the same from one company, or industry, to another. There is of course always a minimal list of topics which must be part of any system to deserve the quality label. Topics include risks, cost and benefits, management responsibility, quality system principles, system documentation and auditing, economics, quality in marketing, quality in specification and design, in procurement, quality in production, control production, product verification, control of measuring and test equipment, nonconformity, corrective action, handling and post-production action, quality documentation and records, personnel, product safety and liability and statistical methods" (aus ->"ISO-9000-summary")